Shipping policy
Thank you for shopping with Monogram Muse. Every order is carefully prepared to ensure it meets our quality standards before it arrives at your door.
Order Processing
Please allow 2–5 business days for your order to be processed before shipment.
Personalized items may require additional preparation time to ensure every detail is completed with care.
Orders are processed Monday through Friday, excluding weekends and holidays.
Shipping Times
Once your order has been shipped, estimated delivery times are:
United States
- Standard Shipping: 7–15 business days
International
- Standard Shipping: 10–20 business days
Please note that delivery times are estimates and may vary due to weather, customs processing, carrier delays, or periods of high order volume.
Order Tracking
As soon as your order ships, you'll receive a confirmation email containing your tracking number.
Tracking information may take 24–72 hours to update after your package has been dispatched.
Shipping Costs
Shipping rates are calculated at checkout.
From time to time, Monogram Muse may offer complimentary shipping during special promotions.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order.
Monogram Muse cannot be responsible for delays or lost packages caused by incorrect or incomplete shipping information provided at checkout.
Lost or Delayed Packages
Once an order has been handed to the shipping carrier, delivery is managed by the carrier.
If your package appears delayed or lost, please contact us at:
We'll gladly work with the carrier to help locate your shipment.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the damaged item
- Photos of the packaging
We'll review your request and work toward a prompt resolution.
Questions
If you have any questions regarding shipping, please contact us at:
We aim to respond within 24–48 business hours.