How do I personalize my order?
Simply enter your desired initials before adding your item to your cart. Please double-check your personalization, as orders are customized exactly as submitted.
How long does shipping take?
Personalized orders typically arrive within 11–15 business days. Delivery times may vary depending on your location and carrier delays.
How long does it take to process my order?
Because each item is made just for you, please allow 1–4 business days for order processing before your item ships.
Can I return or exchange a personalized item?
Because each piece is customized specifically for you, personalized items are final sale and cannot be returned or exchanged unless they arrive damaged or there is an error with your order.
What if I entered the wrong initials?
Please contact us as soon as possible after placing your order. If production has not yet begun, we'll do our best to update your personalization. Once production starts, changes may no longer be possible.
Do you ship internationally?
We proudly ship to the USA and Canada. Shipping times may vary depending on the destination.
How can I track my order?
Once your order ships, you'll receive a confirmation email with your tracking information.
What if my order arrives damaged or incorrect?
We're sorry! Please contact us within 7 days of delivery and include photos of the item. We'll work with you to make it right.
How can I contact Monogram Muse?
You can reach us anytime through our Contact Us page or by emailing Monogram.musee@gmail.com. We aim to respond within 24–48 business hours.